Support

Issue reports

Please include your app role or selected context, device type, business name if relevant, what you were trying to do, and the approximate time the issue happened. Do not send OTPs, passwords, authenticator codes, or other sensitive security codes.

Owner and employee support

For owner MFA, owner invitation, employee invitation or removal, employee access, QR display, stamp issuing, redemption, or store status questions, contact support from the email connected to your Reward Wallet account when possible.

Business owners remain responsible for adding, inviting, managing, and removing employees for their own business. Reward Wallet support can help with platform access, technical issues, security review, and account or business-status questions, but it does not replace the owner's responsibility for staff authorization or reward operations.

Missing stamps or refused rewards

Participating businesses define and fulfill their own reward offers. If a stamp is missing or a reward is refused, contact the business first when possible. Reward Wallet may be able to review technical, audit, and reward activity records, but the participating business remains responsible for its own offer terms and fulfillment.